Faulty goods claims at Lancaster Courthouse (Civil & Family Court)

Buying goods that turn out faulty triggers the Consumer Rights Act 2015 tier of remedies: short-term rejection within 30 days, then repair or replacement, then price reduction or final rejection. Which tier you are in shapes the claim you bring at Lancaster Courthouse (Civil & Family Court).

Where you are in the remedy tier

Within 30 days of purchase you can reject outright for a refund. After that the trader gets one opportunity to repair or replace; failure there reopens rejection or a price reduction. Evidence the timeline: purchase date (invoice), when the fault appeared (photos, messages), and every repair attempt - the paper trail IS the case at Lancaster Courthouse (Civil & Family Court).

Expert evidence on a budget

For appliances and electronics, an independent repair report (~£50–£100) stating the fault is inherent and not accidental converts a swearing match into a document case. Judges at Lancaster Courthouse (Civil & Family Court) give such reports heavy weight; the trader's denial without expert support carries little.

Checklist

• Purchase invoice exhibited
• Fault timeline documented with photos
• Repair/rejection history exhibited
• CRA 2015 remedy tier identified and claimed

Official sources and related pages

• Pre-action letter
• Exhibiting documents

Court details (verified register data)

• Court: Lancaster Courthouse (Civil & Family Court)
• Court code: 242
• Address: Lancaster Court House, Lancaster, Lancaster, LA1 1XZ
• Phone: 0300 123 5577
• Civil filing email: lancsmagslisting@justice.gov.uk
• DX: DX 703231 LINCOLN 6
• Public counter hours: Monday to Friday 9am to 4pm
• Document drop-box: Not published in the register - confirm with the court directly
• Hearing format: Not published in the register - confirm with the court directly
• Facilities: disabled access

Source: https://www.find-court-tribunal.service.gov.uk/courts/lancaster-courthouse. Verified 2026-09-04. Always confirm against the official court finder before travelling.

Free national support

• Support Through Court: 0300 081 0000 - free, independent support for litigants without a lawyer
• Citizens Advice consumer service: 0808 223 1133 - consumer disputes, pre-claim guidance
• HMCTS general enquiries: 0300 123 7050 - finding the right court or money claim centre

Filing a witness statement? The Casewright CPR Part 32 Witness Statement & Bundle Builder structures your statement into CPR 32-compliant numbered paragraphs with a correct statement of truth and indexed exhibits - flat £79. This site is independent of Casewright; link is a sponsored referral.

This page is general information about County Court procedure, not legal advice, and it is not provided by HMCTS or any court. Procedures and fees change - always confirm against the official sources linked here before you act.

>Small Claims Court Help is an independent information directory. It is not affiliated with HMCTS, the Ministry of Justice, or any court.

Reviewed by Sean McNamara, 2026-09-04.